Job Description

Island Spa & Sauna Receptionist

Welcome to Island Spa & Sauna, your authentic Korean spa oasis nestled in Edison, NJ. With a dedicated team of 150 employees, we are committed to curating a haven of tranquility where stress is transformed into positive energy. Our diverse team works seamlessly together, each dedicated to their part in creating a relaxing experience for every guest. From serene massages, refreshing juices, to invigorating sauna rooms, every service is curated to contribute to your overall relaxation and well-being.

Manage the day-to-day responsibilities associated with accommodating guest's spa service needs. Responsible for the Massage, VIP Treatment and Skin Care reception area.

• Greet and direct guests to therapy and service rooms.
• Review guest intake forms before services and require guests to complete forms as needed.
• Relay pertinent guest information and requests to therapists before services.
• Perform occasional facility walkthroughs during downtime.
• Schedule, cancel, and confirm reservations.
• Locate guests that are checked in but have not arrived for their appointment.
• Keep track of services on Booker and record them on the turning sheet to ensure fair distribution between therapists.
• Make courtesy calls to guests that have not checked in a half an hour before their appointment.
• Send early text reminders to guests regarding their appointment on the day of their appointment.
• Keep record of occupied and unoccupied service rooms.
• Accurately record guest assigned bracelet numbers on the turning sheet for payment at the end of their stay.
• Adhere to the uniform policy and maintain a high standard of appearance, professionalism, and personal hygiene.
• Develop and maintain a positive work environment with others.
• Utilize Customer Relationship Management (CRM) software to address and record guest suggestions, complaints, concerns, and comments.
• Complete daily opening and closing procedures and checklists.
• Handle guest complaints or concerns within scope of authority and seek help from a Floor Manager if needed.
• Uphold and enforce Island Spa rules and regulations.
• Be available and respond to inquiries and requests from guests pertaining to spa services, facility accommodations, and Island Spa policies and procedures.
• Stay in constant communication with other departments and staff on Slack.
• Communicate with floor employees using a radio while applying Island Spa radio etiquette.
• Hold full understanding of services, special promotions, and packages offered by Island Spa.
• Drive sales for products and services offered by Island Spa.
• Comply with quality assurance standards and expectations.
• Maintain a neat, tidy, and sanitary work area in accordance with Island Spa Health and Safety standards.
• Attend quarterly department meetings outside of Island Spa operation hours.
• Be able to work flexible hours, varied shifts and days, including holidays and weekends.
• Adhere to the scheduling policy.

Minimum Education: High School Diploma or equivalent.

Minimum Experience: Some previous work-related experience in customer service.

• Ability to use computers and appointment management software
• Ability to troubleshoot Spa equipment(showers, tubs, pools etc.)
• Audio/visual aid (television, radio, ipad, etc. when applicable)
• Must possess excellent written and verbal communication skills

Weekend(s) are mandatory due to the nature of our business.

$15.92 - $15.92 per hour

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